To all the teams joining on their first ECL adventure through the Neo Division, thank you. More and more of you are entering the competitions organized by NHLGamer and your enthusiasm is heart-warming.
Here we are going to provide a guide for those of you new here and who may need a little help. First and foremost, your best advisor is the Rulebook, which brings together all of the useful information. Each captain (and his alternates) are warmly advised to read it. If you have any questions, the NHLGamer's Staff is at your disposal, and the forum can also help you find answers to your questions.
1- How to enter my team into our assigned division?
You don't have to, it's the NHLGamer Staff who does it. In the case that your logo has not been assigned to your team yet, a little patience, it will come. In the case of you wanting to add a new logo or change your existing one, please send a new logo to our support team (.PNG, minimum 500x500) for it to be assigned. Once your team has been assigned to its division, you will then be able to invite your players to join via the home page of our site and your personal tab. If one of your players does not appear in the list of free agency, a probable cause is that they have not yet created their account, instruct them to do so. As such, it is advisable to give your player a name identical to that of your avatar on NHL20. Once everyone has joined you can appoint yourself as captain and appoint your alternates (if not already correct).
2- Your role as captain and alternate
As captain and alternates, you are the representatives of your team towards your opponents and towards the NHLGamer community, so bear your assigned role with pride and act accordingly. You are in charge of organizing matches and monitoring the calendar. You are also responsible for your players' compliance with the rules, in particular the ethics and code of conduct towards members of the community.
3- How to contact the support or your opponents?
For any need to reschedule a game, you are required to refer to the rulebook which specifies all the conditions, and above all, you are first required to contact your opponents. It is strongly recommended not only to contact the opposing captain but also their two alternates. It is possible by clicking the Message all captains button on the opponent's team page.
You can also contact our support in case of a question, any statistical problem or a disagreement with an opponent, by using the support tab.
4- Your match has been interrupted, what to do?
The first thing to remember is that quitting a game is formally prohibited and that it can lead to disciplinary action, up to and including exclusion from the league. In the case of a game that does not come to an end because of a disconnection, here again, the rulebook gives precise instructions. In short, you must first record the stats of the match before you leave (preferably by taking a few pictures), then contact the opposite team. A new match must be restarted to bring the game to a conclusion. Note: in case of a serious network issue, you are allowed to quit the game during the first minute of play, keep in mind that communicating any problems to your opponent is mandatory.
5- How to report a match on the site?
You will need to take photos of the individual and collective stats as well as the three stars of the game. The API tool (available through the captain's account tab on the home page) will allow you to report the games. As an agreement, the winning team captain reports his game. The API tool is a great help and does almost everything on its own, you will only need to add the goals and penalties as well as the three stars of the game and some elements. If the API does not work you will have to go through the so-called old tool, which isn't more complicated but a bit longer of a process. Again the Rulebook is a valuable tool. We advise you to take some pictures of every game played even if it is not your turn to report it, just in case your opponent would have forgotten or if any problems arise.
As a conclusion, we thank you again for joining our competition. This was only a scratch of the service and we - as well as the members of our community - are at your disposal for any questions. Do your best, have fun and remember that, even if everyone takes this very seriously, it's just a game. Get ready for the faceoff!